Shipping, Returns & Refunds

Frequently asked questions are listed below. If your question is not listed, please contact us:

musthave@shagnewyork.com

(516) 484-3133

Available Monday - Friday 10 a.m. to 6 p.m. EST

SHIPPING

What are my shipping options?

All domestic packages are shipped via US Postal Service. USPS determines the shipping cost based on weight and zip code. Below are the current options available:

• Priority: Small Box 2-3 days $12.35
  
• Priority: Medium Box 2-3 days $16.85
  
• Express: 1-2 business days $39.95
• FEDEX Next Day PM express $49.95
  
• International Express: US Postal Service 6-10 days $59.95

Note: Please allow up to 24-48 business hours for processing. Expedited not available for Saturday delivery.

ORDERS/PAYMENTS

Why was my order/item cancelled?

The item you ordered was either out of stock due to an inventory error or unforeseen delay by manufacturers. If indeed the item you ordered is out of stock, you will be contacted within 24 to 48 hours. If you ordered more than one item, your other item will be shipped and the item that is out of stock will be cancelled off your order.

Why was my order/item backordered?

Usually this means your item is our of stock but has been re-ordered. During checkout, you have the option to instruct us on how to proceed if your item is backordered. You have the option to choose "Send me item(s) as it becomes available", "Contact you to find alternative size and/or color" or "Cancel the item and send remaining item(s)".

RETURNS/EXCHANGES

What money will be returned to me?

We will provide you with a full credit to your credit card for the full amount of your purchase. The credit will be processed to your card upon the receipt of the returned merchandise. The original shipping charges will not be refunded. Shag will pay for the returned item to be shipped back to our store if you abide to the following policy.

What is your return policy?

All returns must meet the following requirements.

• Mail it back within 14 business days of receiving your order.
• Must be unused, undamaged and with all tags and accessories.
• The item is not on sale, discounted or part of a special order.
• The item does not fall under the swimwear or accessories category (intimates, jewelry, belts, hats, scarves, handbags and beauty products)
• You can call Shag at (516) 484-3133 to get a return authorization number and we will provide you with a prepaid shipping number.